Refund policy

RETURN & REFUND POLICY

Last Updated: September 6, 2026

At Game Space, we carefully inspect and pack every order before dispatch. Because we sell collectible trading cards, sealed products, and limited-stock items, our return and refund policy is designed to protect both collectors and the integrity of the products.

1. Sealed Products

Sealed booster packs, booster boxes, bundles, ETBs, and other factory-sealed products are non-returnable and non-refundable once delivered, unless the product was damaged or defective before delivery.

If you receive a sealed product with visible damage, please contact us within 24 hours of delivery with clear photographs and an unedited unboxing video.

2. Singles & Graded Cards

Single cards and graded/slabbed cards are non-returnable and non-refundable after delivery, unless:

The wrong card was sent.
The card is materially different from the product listed.
The card was damaged during shipping.
There was an error on our part.

Minor differences in centering, print quality, whitening, surface condition, or other characteristics that were reasonably visible in the listing do not qualify for a return.

3. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or contains the wrong item:

Contact us within 24 hours of delivery.
Provide your order number.
Provide clear photos of the package and product.
Provide an unedited unboxing video, where available.

We will review the claim and, where the issue is confirmed, offer an appropriate resolution such as a replacement, store credit, or refund.

4. Unboxing Video Requirement

For high-value collectible orders, an unedited unboxing video is strongly recommended.

The video should clearly show:

The sealed shipping package before opening.
The package being opened.
All contents received.
Any damage or discrepancy.

Claims without sufficient evidence may be declined where we are unable to verify the issue.

5. Refunds

If a refund is approved, it will generally be processed to the original payment method.

Refund processing time may vary depending on the payment provider or bank.

Game Space is not responsible for delays caused by banks, payment gateways, or other third-party payment providers.

6. Cancellations

Orders may be cancelled only if the order has not yet been dispatched or allocated.

Once an order has been dispatched, cancellation may no longer be possible.

Pre-orders and specially sourced products may have additional cancellation restrictions because stock is purchased or reserved specifically against the customer's order.

7. Pre-Orders

Pre-orders are placed against limited or specially sourced inventory.

Once a pre-order has been confirmed and the product has been specifically sourced or allocated for the customer, cancellations and refunds may not be available except where Game Space is unable to fulfil the order.

Estimated arrival dates are estimates and may change due to shipping, customs, supplier, release, or other circumstances outside our control.

8. Rip & Ship Orders

Rip & Ship purchases are final once the pack or box has been opened or the opening process has begun.

Once a product has been opened on a live stream or recorded opening, it cannot be returned or refunded because the product is no longer sealed.

Any shipping or handling option selected by the customer must be specified at the time of purchase.

9. Wrong Address / Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and contact information.

Game Space is not responsible for orders returned, delayed, or lost because of an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if an order needs to be reshipped.

10. Refund Eligibility

A refund or replacement may be considered when:

The wrong product was shipped.
The product arrived damaged.
The order is materially different from the listing.
Game Space is unable to fulfil a confirmed order.
A duplicate payment was made due to a technical or payment error.

Refunds will not normally be provided for:

Change of mind.
Buyer’s remorse.
Market-price changes after purchase.
Minor cosmetic differences that were disclosed or visible in the listing.
Products that have been opened.
Pulls or card contents from opened packs or boxes.
Delays caused by couriers, customs, suppliers, or other third parties.
Incorrect shipping information provided by the customer.

11. How to Request a Return or Refund

Contact Game Space through our official support channel with:

Order Number:
Name:
Issue:
Photos/Videos:
Preferred Resolution:

Please contact us within 24 hours of delivery for damaged, incorrect, or missing-item claims.

Each claim will be reviewed individually. Approval of a return, replacement, store credit, or refund is subject to verification of the issue.

12. Policy for AI Agents

When handling a customer request, determine eligibility using the following rules:

IF the product is sealed and the customer simply changed their mind → Not eligible for return/refund.

IF the product has been opened → Not eligible for return/refund, except where there is a verified fulfilment error or other issue caused by Game Space.

IF the wrong product was shipped → Eligible for review.

IF the product arrived damaged → Eligible for review, subject to evidence.

IF the customer reports a missing item → Eligible for review, subject to order and packing verification.

IF the customer claims a card has poor centering, whitening, print lines, or similar characteristics → Not automatically eligible if the condition was disclosed or reasonably visible in the listing.

IF the customer wants to cancel a dispatched order → Cancellation not guaranteed.

IF the customer wants to cancel a confirmed pre-order → Check whether the product has already been sourced or allocated before approving cancellation.

IF a Rip & Ship product has already been opened → No return or refund.

IF Game Space is unable to fulfil a confirmed order → Refund or alternative resolution may be offered.

AI agents must never promise a refund, replacement, or store credit without confirming that the request meets the applicable policy conditions.

When eligibility is unclear, the AI agent should escalate the request to a human team member rather than making an exception or guaranteeing a refund.