Shipping policy

SHIPPING POLICY

Last Updated: September 6, 2026

At Game Space, every order is carefully checked, packed, and shipped with the goal of getting your cards and sealed products to you safely.

1. Order Processing

Orders are generally processed and packed within 1–3 business days after payment is confirmed.

Orders containing pre-orders or specially sourced products will be processed according to the estimated availability communicated at the time of purchase.

Processing times may be longer during major drops, promotions, holidays, or periods of exceptionally high order volume.

2. Shipping Timelines

Once an order has been dispatched, delivery times depend on the courier service and destination.

Typical delivery timelines within India are approximately:

Mumbai: 1–3 business days
Major Indian cities: 2–5 business days
Other locations: 3–7 business days

These are estimated timelines and are not guaranteed delivery dates.

Delays caused by courier operations, weather, public holidays, remote locations, customs, or other circumstances outside Game Space's control may occur.

3. Shipping Charges

Applicable shipping charges are calculated and displayed at checkout or communicated before order confirmation.

Shipping charges may vary depending on:

Order weight and size
Delivery location
Shipping service selected
Special handling requirements

Free-shipping offers, when available, are subject to the terms specified for that particular promotion.

4. Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

Customers should use the tracking information to monitor their shipment and ensure someone is available to receive the package where required.

5. Packaging

Collectible cards and sealed products are packed using appropriate protective materials.

Depending on the product, packaging may include sleeves, top loaders, team bags, bubble wrap, cardboard protection, or other protective materials.

We take reasonable precautions to minimise the risk of damage during transit.

6. Damaged Shipments

If your package arrives visibly damaged:

Take photographs of the package before opening it.
Record an unedited unboxing video.
Take photographs of the product and packaging after opening.
Contact Game Space within 24 hours of delivery.
Provide your order number and all relevant evidence.

Damage claims are reviewed individually and may require verification with the shipping carrier.

7. Lost or Delayed Shipments

If tracking indicates that an order is delayed, customers should first allow the courier's stated delivery window to pass.

If an order appears to be lost or has had no meaningful tracking movement for an extended period, contact Game Space so that we can investigate with the courier.

Game Space will assist with the investigation but cannot guarantee a specific outcome where the delay or loss is caused by the courier.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information.

If an order is returned because of an incorrect or incomplete address:

Additional shipping charges may apply for reshipment.
Delivery timelines may be extended.
Game Space is not responsible for delays resulting from incorrect information provided by the customer.

9. Undelivered / Returned Packages

If a package is returned to Game Space because the customer was unavailable, refused delivery, provided an incorrect address, or failed to collect the package, the customer may be responsible for the additional shipping cost required to resend the order.

10. Pre-Orders

Pre-order products are shipped after the products arrive and are ready for fulfilment.

Estimated arrival dates provided for pre-orders are estimates only and may change due to supplier availability, international shipping, customs, release schedules, or other circumstances outside Game Space's control.

If an order contains both in-stock products and pre-order products, the order may be shipped together once all products are available unless otherwise agreed.

11. Rip & Ship Orders

For Rip & Ship orders, customers may choose between the available opening and shipping options offered at the time of purchase.

If the customer chooses Ship, the opened cards/packs will be securely packaged and shipped after the opening process.

Once a Rip & Ship product has been opened, it cannot be treated as a sealed-product shipment or returned simply because of the cards pulled.

12. International Shipping

International shipping may be available for selected destinations.

Customers are responsible for any applicable customs duties, import taxes, local fees, or other charges imposed by their country.

International delivery timelines may vary significantly depending on customs clearance and local postal services.

13. Multiple Orders

Game Space may combine multiple orders going to the same customer and address where practical.

If you have placed multiple orders and would like them shipped together, contact us before dispatch.

Any applicable shipping adjustments will be considered on a case-by-case basis.

14. AI Agent Rules

When handling shipping-related customer requests:

IF an order has not yet been dispatched → check its processing status before providing a delivery estimate.

IF an order has been dispatched → provide the available tracking information and estimated courier timeline.

IF tracking shows delivered but the customer has not received the package → escalate for investigation with the courier.

IF tracking shows delayed/in transit → do not promise a delivery date; provide the latest available tracking status and escalate if the shipment appears unusually delayed.

IF the customer provides an incorrect address → do not guarantee an address change after dispatch. Check whether the order has already been handed to the courier.

IF the package arrives damaged → request photographs and an unedited unboxing video and escalate the claim for review.

IF the customer asks about a pre-order → provide the estimated availability communicated at the time of purchase and clearly state that the date is an estimate.

IF the customer asks for a refund solely because of a courier delay → do not automatically approve a refund. Check the applicable Return & Refund Policy and escalate when necessary.

AI agents must never guarantee a delivery date, courier outcome, refund, replacement, or compensation unless it has been explicitly approved by Game Space.

When the available information is insufficient to determine the status of an order, the AI agent should request the order number and escalate where necessary.